Shipping policy
Seori Cosmetics ships internationally and aims to make every order easy to follow from checkout to delivery.
Processing
Orders are normally processed within 24 hours on business days.
During unusually busy periods, product launches, public holidays or major promotions, processing may occasionally take slightly longer.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Delivery Time
Our estimated delivery time is:
6–10 business days after dispatch
Delivery times are estimates rather than guaranteed delivery dates.
Customs processing, local carrier operations, weather, public holidays, remote destinations and other circumstances outside our reasonable control may occasionally affect transit times.
Shipping Partners
Orders are shipped using DHL and/or other tracked international logistics partners, depending on the destination and available shipping route.
In some countries, the final stage of delivery may be completed by a local last-mile carrier even when another logistics partner handled the international portion of the shipment.
Free Tracked Delivery
Where your checkout displays Free Tracked Delivery, no standard shipping charge will be added to your order.
Any available expedited or optional shipping service will be displayed separately at checkout.
Tracking
Tracking information may take 24–72 hours after dispatch to show its first update while the parcel enters the carrier network.
A lack of immediate tracking movement does not necessarily mean that the parcel has not been dispatched.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact contact@seoricosmetics.com immediately.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel or another circumstance attributable to the recipient, additional shipping costs may apply before reshipment. Where permitted by law, actual unrecoverable shipping costs may be deducted from a refund.
Customs, Taxes & Duties
Depending on your destination, local customs authorities may impose taxes, duties or import charges.
Where such amounts are collected by us at checkout, they will be shown during checkout. Where they are not collected by us, the recipient may be responsible for them where permitted under local law.
Seori Cosmetics does not control customs processing times or charges imposed directly by local authorities.
Lost or Delayed Orders
If your order appears significantly delayed or tracking indicates a delivery issue, please contact:
We will review the tracking information and, where appropriate, work with the relevant logistics partner to investigate.
If tracking indicates that a parcel has been delivered but you cannot locate it, please first check the delivery location, household members, neighbours and any instructions provided by the local carrier, then contact us if further assistance is required.
Nothing in this policy limits mandatory consumer rights relating to goods that are lost, damaged, defective or not delivered.